artifacts when pallets are moved

[djsolomon]

Hi Elodie - Sorry in advance for posting on a posted topic - this post has new information - I am working on a mac pro with a cintiq 22 inch, running sierra and using tvp 11.03 - My computer has new graphics card ( so that is not the issue) I am getting artifacts when i move
Am I missing a setting ? has anyone else ever had this issue ? thank you in advance ...debra

[Thierry]

Hi Debra,

Can you go to the Applications folder, then hit "Cmd + I", and see if you have this option :

TVP 64bit in Low Res.jpg (74.79 KiB) Viewed 31268 times

If you have this option, then click on it, and try to start TVPaint Animation again to see if you still have the issue.

[djsolomon]

hi Thierry ( sorry I thought it was Elodie answering - bad cold here ) - thank you for getting back to me so quickly .
it seems that I don't have that option for tvpaint 11. Is there another place to look ? I went over the prefs - but didnt see that option .
I threw out all my old versions of TVpaint .

thank you again debra

[djsolomon]

Hi Thiery - I tried changing my screen resolution but that didn't work . I still have the atifacts -at all screen resolutions
thanks in advance for your time .

debra

[Thierry]

Can you click on "Default for display" and see if you still have the artifacts ?

[djsolomon]

Hi Thierry , sorry that didn't work .my best debra

[djsolomon]

Hi Thierry - Just thought I would mention that the issue is not in the monitors I am using. At least according to the Senior Apple support technician who did the screen sharing - he told
me if he saw the artifacts then they were not screen issues . That's why they replaced the graphics cards. And actually one more thing- the artifacts are only in TVPaint...my most important program.

any assistance would be greatly appreciated
my best , debra

[Thierry]

Hi Debra,

Would it be possible to do a Teamviewer session next week, so I can see what's wrong ?

Best,

[djsolomon]

Hi Thierry - Yes, of course . Thank so much in advance.

my best debra

[djsolomon]

Hi Thierry - Please let me know what day works for you this coming week .
The only day I am unavailable is wednesday . Thank you in advance - have a lovely weekend! my best debra

[Thierry]

I've sent you an email

[djsolomon]

Hi Thierry - thanks for your email - are you available tomorrow tuesday ?
Please let me know what time - anytime after 11 AM NY time is good for me .
thank so much debra

[Thierry]

I'm available today at 11 AM NY (5 PM here)
Send me a private message or an email when you're ready

[djsolomon]

hi Thierry - ok will do !
Yesterday I tried the TVP with each of my monitors plugged in by themselves - and i still had the issue- my thought is that is is the computer and TVP.
But I must admit my tech skills are limited. ; ) my best debra